Support on Demand

Custom OS installations, Control Panel or SSL configurations can take a lots of time especially if you are not sure how you should install things. With our pay as you need service plans our experts will be available whenever you need help. You’re able to purchase a block of support hours in bulk or you can purchase installations at fixed prices. The response time from our team differs depending on the block type you choose.

Pricing and Plans

You can choose from three blocks of support hours.
The response time differs depending on the block type you choose.

1 hour labour
4 hour labour
8 hour labour
Response Time 1 hour
€ 89,-
€ 339,-
€ 629,-
Response Time 4 hours
€ 69,-
€ 259,-
€ 469,-
Response Time 8 hours
€ 59,-
€ 219,-
€ 389,-

Do you need our help only once?
Purchase one-time installations at fixed prices.

Fixed prices for installations
Backup
€ 79,-
OS
€ 89,-
Cpanel
€ 49,-
SSL
€ 49,-

Here is What You Get

Support for Operating Systems such as:

  • CentOS, Debian, Ubuntu, CloudLinux,
  • Windows Server 2008, Windows Server 2012
  • VMware ESXi, XenServer, Proxmox VE

Support for Webserver such as:

  • Nginx
  • Apache
  • Internet Information Services (IIS)

Support for Mailservers such as:

  • Sendmail
  • Microsoft Exchange Server
  • Postfix
  • Exim
  • Qmail
  • Kerio Connect

Support for Database Servers such as:

MySQL / MariaDB / Percona Server
Microsoft SQL Server
PostgreSQL

Server Administration

Below you can see which server administration activities our Snel.com engineers can work on:

  • Server and account migrations
  • Server upgrades, kernel upgrades, applications upgrades and installing automatic updates.
  • Server recovery after failed upgrade or server hack.
  • Server recovery after hardware failure.
  • Backup configurations.
  • Security software installations and configurations.
  • Cluster setup for DNS, Web, Mail and Database services.
  • Configuring your security firewalls such as CSF, anti-spam gateway, web application firewall.
  • Solving critical problems on your Mail Server, Web Server, FTP, SQL, DNS or control panel.
  • Server setup with your specific hardware requirements such as Memory, hard disks, SAS partitions, RAID redundancy etc.
    SSL installations.

Support for Control Panels such as:

  • DirectAdmin
  • Plesk Panel/ Odin Plesk
  • cPanel & WHM
  • Support for FTP Servers such as:
  • ProFTPD
  • Pure-FTPd

Support for Web Applications such as:

  • WordPress
  • Drupal
  • Joomla
  • Magento
  • PrestaShop
  • OpenCart
  • phpBB
  • vBulet
  • SMF

Support for Backup systems such as:

  • R1Soft / Idera

Webserver related issues

Our Engineers can also help you with webserver relates issues such as:

  • Slow loadtimes or timeouts
  • Internal server errors.
  • Not working scripts
  • SSL warnings when you acccess secure websites.

Not Sure What Support You Need?

Get in touch with us.