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Great support with over 20 years of experience
Independent Dutch server hosting provider
Over 1000 servers under management
ISO/IEC 27001 certified
Certified Green Host
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Step-by-step guides that answer the most frequently asked questions
Contactform
Operating hours & Address
Business Details
Snel.com
Schuttevaerweg 101
3044BA Rotterdam NL
K.v.K. 24352386
BTW NL812480909B01
FAQ snel.com
Can you help me move to Snel.com?
Yes, you can. Find out here how we can make the hassle-free transfer of your website, online store, mailboxes, VPS, or server possible.
I have little or no technical knowledge, is that a problem?
Voor diegenen die weinig te maken willen hebben met de technische kant van hosting, ongeacht of dit nu uit onwil, onkunde of tijdsgebrek is, bieden we Managed Webhosting en Managed Servers aan. Wij zijn er om serverbeheer, backup en beveiliging volledig uit handen te nemen.
We provide Managed Web Hosting and Managed Servers to people that want nothing to do with the technical part of hosting, whether due to reluctance, ignorance, or a lack of time. We are totally responsible for server administration, backup, and security.
My website is now slow; would Snel.com make it faster?
For the quickest configuration, we provide numerous options for setting up your website(s) on the server side. We do this by providing the proper capacity for the amount of data and traffic, as well as caching and CDN solutions.
Keep in mind that if your websites aren't technically sound, the largest performance increases will come from hiring a developer.
Am I free to upgrade or downgrade my package?
All of our services are prepaid; there are no hidden continuing commitments. As a result, you can upgrade or downgrade every month. You can do this through your clientarea or by emailing us so that we can assist you and make the necessary changes.
I have a web hosting package, should I get a VPS?
Whether a VPS (Virtual Private Server) is a better choice than web hosting depends on your specific needs. Here are some considerations:
Performance and Resources: A VPS provides you with access to more system resources than most shared web hosting packages. If you notice your website slowing down as it attracts more traffic, switching to a VPS can enhance its performance.
Control and Flexibility: A VPS typically grants you more control over the server environment. You can install specific software and adjust server settings according to your preferences. This can be beneficial if your website has special requirements that aren't supported by a web hosting package. However, this requires more management and technical expertise. If you'd prefer to delegate this responsibility, consider our Managed Servers.
Security: With a VPS, you have your own dedicated space, which can be safer than shared web hosting. If another site on the same server gets hacked, it's less likely to affect your site. Nonetheless, our web hosting packages come standard with Imunify360 to drastically reduce the risk of cross-contamination in a shared hosting environment.
Price: Web hosting packages are generally cheaper than VPS hosting. If your budget is limited and you lack the desire or skills to manage your own server, shared web hosting might be a better choice.
As you can see, the decision really depends on your specific situation. For simple websites, web hosting is often adequate. However, if you desire more control, flexibility, and performance, a VPS might be a suitable choice. Feel free to contact us so we can advise you based on your unique situation.
What payment options do I have at Snel.com?
We offer over 20 payment options. You can find out which all these are here https://www.snel.com/payment-methods/
In addition, we also offer the option to pay via these cryptocurrencies.
What do the different managed service levels entail?
At Snel.com, you first select the type of Managed Server or VPS that best meets your requirements, which includes the comprehensive Sailor service package as standard. If you're looking for more thorough assistance, you can select the Skipper or Captain package. This table contains all of our Managed server's features and service packages.
How do you keep my data safe?
We are proud to be ISO 27001 certified, having recently re-certified and successfully navigated the stringent audit process, which means we meet rigorous standards and measures to ensure your data security.
Risk Management: ISO 27001 requires the implementation of a risk management process; we put into practice an exhaustive risk management process that aids in identifying, evaluating, and addressing information security risks. By conducting regular risk assessments and implementing appropriate security measures, we minimize potential risks to your data.
Security Policy: ISO 27001 requires the establishment of a formal security policy; our formal security policy lays out clear information security objectives aimed at protecting your data. We identify and comply with all relevant legal, regulatory, and contractual requirements, giving you confidence that your data is secure.
Access Control: ISO 27001 requires the implementation of suitable access controls; we employ stringent access controls to ensure only authorized users have access to your information. This includes user account management, restricting physical access to sensitive areas, and applying robust authentication. Your data, therefore, remains safe and confidential.
Incident Management: ISO 27001 necessitates the implementation of an incident management process; our incident management process is designed to detect, report, investigate, and respond to information security incidents. We have a well-defined response plan to act swiftly and adequately in the event of potential breaches. With robust recovery measures, we ensure your data integrity remains intact.
Additionally, we provide the following standard security measures for our Managed Hosting customers:
24/7 Monitoring: Our team is constantly overseeing the systems and networks where your data is hosted. By promptly identifying suspicious activities and potential threats, we can take immediate actions to safeguard your data.
Imunify360: We employ Imunify360, an advanced security product that protects your servers against malware, viruses, and attacks. With real-time protection and detection of malicious activities, we provide an additional layer of protection for your data.
The combination of our ISO 27001 certification, 24/7 monitoring, and Imunify360 provides you with the assurance that your data is secured at multiple levels.
