Acceptable Usage Policy Guideline
Our Acceptable Usage Policy is composed to protect the interests of all of our clients and their customers, as well as our goodwill and reputation. This guideline explains the accepted norms of the use of our services. In order to protect the reputation of our customers and ours, we reserve the right at all times to prohibit activities that will damage our company reputation, network or services. We have the right to determine as to what constitutes a violation of our policies.
Illegal Usage of Our Services
The services of Snel.com B.V. may not be used for illegal purposes, or in support of illegal activities. It is absolutely forbidden to host child pornographic content or to send SPAM, to cause or perform DDoS attacks and other illegal activities on our network. Snel.com reserves the right to cooperate with legal authorities and/or injured third parties in the investigation of any suspected crime or civil wrongdoing. Furthermore, all the intellectual property rights that belong to legal owners including but not limited to copyright, design rights or rights to databases may not be copied and run on our services.
Snel.com has a zero-tolerance policy for activities that violate its network. The customer is not allowed to send emails or spam that violates the applicable law and should not allow its customers or third parties to send or propagate SPAM via the IP addresses of the customer. Moreover, the customer is not allowed to propagate, or reply to email bombs and should not allow its customers or third parties to send or propagate email bombs via the IP addresses of the customer. Commercial messages that are appropriate under the rules of a newsgroup or mailing list or that are solicited by the recipients are permitted.
In order to protect our IP ranges from getting blacklisted, we have blocked outgoing email on port 25. This is done so to protect your email traffic and prevent abuse on our network. As an alternative to send email, we offer a Free Mailrelay /Spamfilter to send clean emails.
Sending Unsolicited Email
Using Snel.com's services to transmit any unsolicited commercial or unsolicited bulk email is strictly prohibited. Customers who send mass mailings must maintain complete and accurate records of all consents and opt-ins and provide such records to Snel.com by its request. If the client cannot provide valid proof, then Snel.com will consider the mass mailing to be unsolicited. Violations of this type can result in suspension or termination of the offending Snel.com service.
If the IP ranges of Snel.com are listed on an abuse database or blacklist like Spamhaus due to the activities of the customer, the account of customer will be suspended or terminated as a result of his actions. If there are repeated user policy infractions, Snel.com is allowed to suspend and/or terminate the offending Snel.com service permanently.
Snel.com is responsible for the security and appropriate use of its network. Any activity which causes service interruptions to the network or servers of Snel.com is strictly prohibited. This includes, but is not limited to, the execution of Denial of Service attacks (DDoS) or disruptive attacks. Customers who cause or perform frequent DDoS and/or disruptive attacks will get suspended or terminated. Furthermore, any kind of abusive network usage may result into suspension or termination of the offending Snel.com service.
Anyone hosting websites or services on their server that support spammers, or cause any of our IP range to be listed in any of the various spam databases will have their server immediately suspended. Running malicious programs such as viruses, worms, Trojan Horses, and key loggers can cause suspension or termination of the offending Snel.com service. Executing any form of network activity that will intercept data not intended for the server of the customer or executing brute-force, portscans or dictionary attacks is also a reason to suspend or terminate the offending Snel.com service.
The bandwidth provided by Snel.com should be used proportional over a month without any irregular bandwidth usage behavior. When the customer is not using its bandwidth according to the Fair Use policy, Snel.com is allowed to perform limitations, speed caps, or to suspend the server.
CPU Usage & Disks IOPS
The Customer is not allowed to misuse the shared resources such as CPU and disks IOPS in such a way that it harms other customer's servers. This applies to all our services except dedicated servers. The Customer is not allowed to initiate any processes or programs, whether or not through the server, where the customer knows or reasonably suspects that this interferes with or can cause damage to Snel.com's customers. When the customer does not act accordingly, Snel.com is allowed to limit the CPU usage and disks IOPS.