In this article, you will learn how to find your unhandled abuse complaints and how you can resolve abuse complaints via your My.snel.com client area.
Step 1: Log in to your client area
Log in to your client area via https://my.snel.com/clientarea/.
Step 2: Unhandled abuse complaint?
At the top of your dashboard menu you can find your unhandled abuse complaints.
Step 3: Abuse overview
You can open the unhandled abuse overview by clicking on
Unhandled Abuse Complaints or by visiting it directly.
Step 4: View ticket
Click on the ticket id to open the link with more information regarding the abuse complaint.
A new page will open where you can view our abuse system.
You can find the (evidence) of the abuse ticket under
Technical Details tab.
Step 5: Resolve abuse complaint
Add your answer/reply under the
Questions / Resolved tab and change the status to
I have resolved the issue and then
Submit your answer.
In this article, you have learned how to view and resolve your abuse complaints via your My.snel.com client area.