In this tutorial, we will explain how you can change your bank account details (IBAN) for SEPA Direct Debit Auto-renewal. Changing your bank account that is linked to your auto-renewal is very easy. Please follow the steps below in order to change your details.
Step 1: Send us an email with your removal request
If your bank account details have changed or if you simply want to use another bank account, send a request to [email protected] We will remove your current bank details and send an email once this has been done.
Step 2: Pay one outstanding invoice manually with your new details
After you have received a confirmation from our team that your bank details have been removed, you need to make one payment with your new bank details. Please click to one of your outstanding invoices.
Now choose a SEPA Direct Debit payment method (iDeal, Sofort, ING Homepay, Belfius, KBC/CBC) to pay your invoice:
Step 3: Enable your Auto-renewal for your servers
Once you have paid your invoice manually, make sure that you enable auto-renewal again via your client area.
If you have a cloud vps, navigate to:
Services > cloud vps > auto-renewal.
Should you have a dedicated server then you can navigate to:
Services > dedicated servers > auto-renewal.
Please bear in mind that you need to enable auto-renewal for all active services or else the auto-renewal will not work for the server that you have forgotten.
Now that you have performed these steps, auto-renewal should be working with your new bank details. Your invoice will be paid automatically if you have performed all above-mentioned steps correctly.