Why choose ViciBox?
Based on the open-source Asterisk platform, it is a complete and adaptable contact center solution. With features for agent and campaign administration, call recording and monitoring, real-time and historical reporting, and CRM connection, it offers a comprehensive call center solution with incoming, outbound, and blended call handling capabilities. It is a practical solution for servers to enhance call center operations, boost agent performance, and provide a better customer experience because it is simple to install, setup, and operate.
ViciBox Unmanaged Cloud VPS
From € 10.99
ViciBox Unmanaged Performance VPS
From € 68.99
ViciBox Unmanaged Dedicated Server
From € 109.00
ViciBox Managed Cloud VPS
From € 61.98
ViciBox Managed Performance VPS
From € 108.98
ViciBox Managed Dedicated Server
From € 199.00
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Various call types
You can easily manage inbound, outbound, and blended call handling. You have various options for outbound calls, such as predictive, progressive, and manual dialing. Blended handling allows you to manage both inbound and outbound calls simultaneously, improving the customer experience and maximizing available resources. In short, it offers an all-in-one solution for your contact center needs.
Various dial types
Vicibox offers predictive, progressive, and manual dialing for outbound calls. With progressive, it dials one number at a time; with predictive, it dials multiple lines and connects human answers; and manual is self-explanatory. These options enhance businesses' outbound calling operations' effectiveness and efficiency.
Easy to use
Vicibox is easy to use, with an intuitive interface, straightforward installation process, and web-based configuration tool. It also comes with extensive documentation, training resources, and support services to assist organizations in deploying and enhancing their contact center operations.
Vicibox offers support subscriptions with technical assistance, software upgrades, and other services to help users optimize their system. There are different support plans that can be customized to meet individual business needs.
ISO/IEC 27001 Certified
We guarantee continuous improvement in security, availability, and quality.
Certified Green Host
We strive to continuously reduce our footprint with all of our processes.
We will do the heavy lifting, and we are quick and thorough at it.
Guaranteed quick response times.
You can reach us 24/7/365.
100% Network uptime
We always like to give one hundred percent. So that's the uptime we offer.
We keep improving our processes to meet the highest standards.
FAQ Regarding ViciBox
Vicibox is an open-source contact center solution based on the Asterisk telephony platform. It includes features for inbound and outbound call handling, agent and campaign management, call recording and monitoring, real-time and historical reporting, CRM integration, and more.
Vicibox can be installed on any standard server with a minimum of 2GB RAM and 80GB of disk space. It is recommended to use a dedicated server for optimal performance.
Yes, Vicibox is highly customizable and can be tailored to meet the specific needs of a call center or business. The web-based interface allows administrators to easily configure the system and add or remove features as required.
Yes, Vicibox supports multiple languages, including English, Spanish, French, German, Italian, Portuguese, and more. The interface can be easily switched to the desired language.
Yes, Vicibox offers extensive documentation and user guides, as well as training resources and support services. Users can access online training courses, webinars, and forums for assistance with installation, configuration, and use of the software.
Vicibox is open-source and can be downloaded and used for free. However, some features may require a paid license or subscription, and additional costs may be incurred for hardware, support, and training services.
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