Companies that are looking for another provider to host their servers are increasingly choosing Snel.com. The quality host from Rotterdam does not charge migration costs at minimum commitment of 6 months and guarantees the move within the agreed time.
Market on the move
We notice at Snel.com that the hosting market is changing. Providers get taken over or divest parts of the portfolio. As a result, customers lose their regular contacts at the company and see the level of service and support deteriorate.
"I've been a customer for about 2 years now, switched due to poor support from previous hosting company. Now everything always runs perfectly, very fast response from support for my managed VPS." - Wouter
These are reasons to look for another provider. At Snel.com we see the growing number of requests that many entrepreneurs are considering moving. However, people are almost always reluctant to switch. It is feared that it is a complex process that takes a lot of time and also turns out to be more expensive than anticipated.
Switch without additional costs
We listen to the market carefully. The signal that this group sends is therefore taken seriously. That is why we no longer charge additional costs for moving virtual servers to our platform when customers commit for six months or longer.
We do ask the customer to pay part of his first billing period in advance. Depending on the contract this is between one and six months. Every new customer with a move that we have registered this year is aware that we will cover the moving expenses under the condition of a six month commitment. That doesn't cause any problems. People are particularly positively impressed by the speed with which we can carry out the migrations.
Experienced with migrations
We use a fixed and thoroughly tested scenario for these migrations. First of all, we request short-term access to the current virtual environment of the new customer in advance. This enables us to estimate how much time is needed and which points deserve extra attention. We discuss these findings with the customer and then plan the move. The client's agenda and activities are always leading in this. We also advise him – where possible – to keep the old environment for another month so that a rollback is possible.
Contact in advance is highly appreciated. This also applies to pointing out the extra measures for continuity and the rollback. Fortunately, it has never been necessary to use it. Our experience with migrations is now so extensive that we are no longer faced with unpleasant surprises.
Pleasantly surprised – every customer matters
There are pleasant surprises for the customer. In nine out of ten cases we can now implement a switch faster than planned. It can be less than a working week between the first contact and the completion of the migration if the customer so wishes. We live up to our Snel.com (snel means quick in Dutch) name, but make no concessions to the quality and completeness of a move.
"After 4.5 years with 1 supplier, I made the switch 2 days ago. A good preliminary investigation was important to us. Aslan answered my questions with all the honesty and knowledge he had. From that moment on I was eager to become a customer at Snel.com, incredibly fast responses to tickets and emails. I hope to work with you guys like this for years to come, keep it up!!" - Ryan van Brunschot
Customers are amazed, also about the communication before, during and after the process. Every customer is important to us and no one is a number. The customer asks and we solve it. Whether it's a simple transition, a complex migration or subsequent support in the event of an incident, we are there for the customer.